INSIGHTS/
CASE STUDIES
BIG DATA STRATEGY RETAINS HIGH-VALUE CUSTOMERS & BOOSTS BOTTOM LINE
See how Capto helped a client maximize marketing dollars to retain the highest-value customers by layering in third-party data, including competitor offers, macroeconomic data, psychographics and even weather data influencing its customers by geographic area.
STRATEGIC GUIDANCE & EXECUTION IMPROVES MEMBER EXPERIENCE FOR HEALTHCARE PAYER
See how Capto helped a large healthcare payer develop an investment strategy to drastically improve their member core experiences and support their ongoing member experience roadmap.
STRATEGY TO DEVELOP & EXPAND DIRECT-TO-CONSUMER CHANNEL
As part of a strategy to develop a client’s emerging direct-to-consumer channel, learn more about how we carried out a customer experience investment strategy consolidating global contact center operations to three facilities providing global, multi-language contact centers serving customers in 150 countries.