INSIGHTS-DRIVEN SOURCING DRIVES DIGITAL BUSINESS TRANSFORMATION
Major investment cycle required to meet rapidly shifting market demands
SITUATION
A Fortune 100 IT department was in a highly competitive market that was undergoing technological change and digital business transformation at a breakneck pace. Traditional customer channels were under siege from multiple disruptive forces. The firm’s response required a major IT investment cycle to support several core business areas. A do-or-die attitude from IT was never more important, and there wasn't much room for error. The current outsourcing model needed an upgrade—fast.
THE SYNAPTIC SHIFT
For this Fortune 100 client, Capto quickly identified a solution—a major shift from traditional sourcing tactics to a progressive, adaptive, outcome-based sourcing strategy and implementation. A readiness assessment identified immaturity and limitations in the firm’s IT processes and capabilities, pointing out 10 areas that required improvement to implement an effective, scalable sourcing model in supporting digital business transformation.
Because swift action was critical to success, Capto drove an accelerated selection process that focused on matchmaking rather than the traditional RFP process. By implementing Capto’s SYNAPTIC Sourcing approach, the firm met its accelerating demand for application development, dramatically improved the quality of its applications, and reinvested the savings in innovations that have since created additional market-leading solutions.
RESULTS
Increased IT capacity to meet growing business demand by 100% over three years
On-time performance of 100% for enterprise releases
Cost reduction of 20% over previous outsourcing model
Quality improvements, including reducing the number of defects per 1,000 hours of effort
Staff augmentation contractors reduced by 99%
Zero percent employee attrition while improving alignment of constrained employee resources with high-value, business-impacting areas
Creating a repeatable, highly successful sourcing model that has since been deployed to other areas of the company’s business
