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M&A, Strategy & Execution, Strategic Sourcing Nick Vennaro M&A, Strategy & Execution, Strategic Sourcing Nick Vennaro

Outcomes-Based Outsourcing Continues to be an Innovation Tool

Creating effective, high-performing and well-governed outsourcing deals was one of the key services Capto offered at our launch in 2009. SYNAPTIC Outsourcing is still a key service we offer our clients. The fundamentals remain solid, but how we help make these deals successful has evolved dramatically. I’ll explain how we’ve applied our SYNAPTIC Sourcing methodology differently over time.

SYNAPTIC Outsourcing was born out of our personal experience supported by extensive research that confirmed our hypothesis at the time: IT outsourcing was broken. Deals were under-performing economically and operationally when compared to other broad business trends such as supply chain management.

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M&A, Strategy & Execution Tracy Currie M&A, Strategy & Execution Tracy Currie

May the Right Partnership Create the Best Customer Experience

Telecom, media and entertainment industries are crossing paths with increasing regularity in hopes of seeking a fruitful partnership. Navigating the increasingly connected, ever-changing wireless ecosystem is not for the faint of heart. Inking the deal is just the first step. Integrating technologies, teams and operating cultures are what can really make or break the customer experience and thus profits.

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M&A Nick Vennaro M&A Nick Vennaro

Why Cable and Telecom Companies Must Address Their Billing Systems

We found it interesting that Comcast was singled out by six senators in Washington for billing customers the rental fee for their modem after the modem had been returned. Comcast acknowledged issues in their customer service and called out a focus on their billing systems to avoid such mistakes in the future.

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M&A Tracy Currie M&A Tracy Currie

THE TRUE VALUE OF A COMPANY IN AN EMERGING MARKET

SITUATION

A chasm often exists between being able to see an opportunity and being able to seize it. Capto worked with a private investment and real estate company in the Middle East that wanted to leverage infrastructure outsourcing market growth in the region by establishing a new company. After initially analyzing the scale of the investment and the operational complexities involved, the firm determined that it needed outside operating expertise to develop the appropriate investment strategy. Enter Capto to help formulate a strategy and assist in execution.

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